mark bayliss

Software support specialist
  • age
    35
  • Current Location:
    Plymouth, United Kingdom
  • email
    hello@markjamesbayliss.com
  • Public Diary:
    availability

technical skills...

All Microsoft Office Applications
Microsoft SQL
Microsoft C#
Sage 200 Application
Sage 200 CRM Application
Multiple 3rd Party Sage 200 Add-on packages
HTML, CSS, PHP, MySQL platforms
Multiple SAAS Applications

soft skills...

Communication
Language: (Some Spanish, Cantonese & Japanese)
General Knowledge
Time Keeping
Working as a team
Managing people

what i can do...

Support

I can help you build, recruit and structure your 1st, 2nd & 3rd Line support teams.

Projects

I can help handle project work, dealing with the client and seeing through to completion.

Managing

managing teams of various sizes with ability to get the best out of everyone.

strategy

I can assess your current support & implementment better systems.

interests...

music
gaming
photography
reading
traveling
technology

experience

  • Senior Support Analyst

    Apr 2019 — Present. Eureka Solutions (Scotland) Ltd.

    The role involves many aspects of Support for different applications written by and supported by the company including NetSuite and Sage (all versions).

  • Senior Sage Support Analyst

    Apr 2017 - Mar 2019 Micross Logic Ltd

    The role I held allowed me to use the experience I have gained in the past to help best support our customers. The business spans across 3 differnt counties and has multiple interconnected companies which gives the customers the complete care package for there IT needs.

  • Senior Sage Support Analyst

    Jul 2010 — Apr 2017 Timewade Ltd.

    The role involved many aspects of Support including 1st,2nd,3rd line as well as development. I also had to undertake projects as part of my position for some medium to large scale customers.

  • 1st & 2nd Line Software support analyst

    Apr 2007 – Feb 2009 CFP Software Ltd.

    As 1st/2nd line support we offer technical support via telephone and remote access for the software, this includes troubleshooting errors within the system and writing fixes for access database issues that may occur from time to time.

education & qualifications

  • Spindle Technical Product Specialist

    July 2018 Draycir Ltd.
  • Sage CRM Product Specialist

    May 2018 Sage UK PLC
  • Sage 200 Fiancials Product Specialist

    July 2017 Sage UK PLC
  • Credit Hound Technical Product Specialist

    July 2017 Draycir Ltd.
  • Sage ERP Online Services Specialist

    June 2014 Sage UK PLC
  • GNVQ - Information & Communication technology - Distinction

    2000 - 2002 Launceston College Sixth Form
  • GCSE'S C or above

    1995 - 2000 Launceston College