Software support specialist
Current Location:Plymouth, United Kingdom
what i can do...
I can help you build, recruit and structure your 1st, 2nd & 3rd Line support teams.
I can help handle project work, dealing with the client and seeing through to completion.
managing teams of various sizes with ability to get the best out of everyone.
I can assess your current support & implementment better systems.
Senior Support AnalystApr 2019 — Present. Eureka Solutions (Scotland) Ltd.
The role involves many aspects of Support for different applications written by and supported by the company including NetSuite and Sage (all versions).
Senior Sage Support AnalystApr 2017 - Mar 2019 Micross Logic Ltd
The role I held allowed me to use the experience I have gained in the past to help best support our customers. The business spans across 3 differnt counties and has multiple interconnected companies which gives the customers the complete care package for there IT needs.
Senior Sage Support AnalystJul 2010 — Apr 2017 Timewade Ltd.
The role involved many aspects of Support including 1st,2nd,3rd line as well as development. I also had to undertake projects as part of my position for some medium to large scale customers.
1st & 2nd Line Software support analystApr 2007 – Feb 2009 CFP Software Ltd.
As 1st/2nd line support we offer technical support via telephone and remote access for the software, this includes troubleshooting errors within the system and writing fixes for access database issues that may occur from time to time.
education & qualifications
Spindle Technical Product SpecialistJuly 2018 Draycir Ltd.
Sage CRM Product SpecialistMay 2018 Sage UK PLC
Sage 200 Fiancials Product SpecialistJuly 2017 Sage UK PLC
Credit Hound Technical Product SpecialistJuly 2017 Draycir Ltd.
Sage ERP Online Services SpecialistJune 2014 Sage UK PLC
GNVQ - Information & Communication technology - Distinction2000 - 2002 Launceston College Sixth Form
GCSE'S C or above1995 - 2000 Launceston College